Refund policy

Return Eligibility

Your item must be unworn, unused, unwashed, untrimmed, and unaltered, with all original tags attached, and returned in its original packaging with all accessories. A receipt or proof of purchase is required.

How to Start a Return

Email info@crowntexturehair.com with your order number and reason for return.

If your request is approved, we will provide return shipping instructions. Do not send an item back before receiving authorization and instructions.

All returned items will be inspected. Returns that do not meet our eligibility requirements may not be approved.

Return Shipping Costs

For confirmed manufacturing defects or incorrect items, we will cover applicable return shipping costs.

For approved returns due to non-quality reasons, such as changing your mind, disliking the item, or subjective color preferences, the customer is responsible for return shipping costs.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order upon delivery. Report any damaged, defective, missing, or incorrect item within 7 days of delivery by emailing info@crowntexturehair.com.

Include your order number, a clear, continuous unboxing video, and photos showing the issue.

We will review the evidence and advise on the available resolution. Claims without sufficient evidence may not be approved. Damage caused after delivery or by improper handling is not covered.

Exceptions and Non-Returnable Items

We do not accept returns or exchanges for:

Wigs that have been worn, styled, heat-treated, washed, trimmed, altered, or damaged after delivery.
Items marked as Final Sale.
Gift cards.
Items returned without prior authorization.

Custom and made-to-order wigs are final sale, except where a manufacturing defect is confirmed.

If you have questions about an item’s eligibility, contact us before returning it.

Exchanges

Exchange requests must be submitted within 7 days of delivery.

To request a different style or length, email info@crowntexturehair.com with your order number and the item you would like instead.

Items must meet the return eligibility requirements above. Exchanges require approval and are subject to availability.

Refunds

We will notify you after receiving and inspecting your return to confirm whether your refund is approved.

Approved refunds will be processed to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 10 business days have passed since your refund was approved, contact info@crowntexturehair.com.

Questions?

For return, exchange, or refund questions, email info@crowntexturehair.com.